Product Manager, Partner Management

Summary

Join Vonage as an Expert Product Manager of Strategic Partnerships to lead the strategy and execution of partner-driven integrations, primarily focusing on Microsoft Teams within our CCaaS platform. You will collaborate with internal teams, partners, and customers to deliver integrated solutions. This role demands a deep understanding of the CCaaS industry and Microsoft Teams, along with the ability to manage strategic partnerships and translate market needs into product roadmaps. You will identify and cultivate strategic partnerships, drive product integrations, and ensure compliance and certification. Furthermore, you will act as the main point of contact for partner-related escalations and leverage partner relationships to expand sales and marketing capabilities. This position requires strong cross-functional collaboration and a customer-centric focus.

Requirements

• Minimum 5+ years of experience in product management within the CCaaS industry, with a strong focus on partner management and strategic integrations
• Minimum 3 years of experience managing strategic partner relationships and creating end to end B2B solutions within a SaaS company - ideally business communications or customer engagement focused companies
• Proven experience working with Microsoft Teams integrations, with knowledge of the various levels of integrations available within the Teams platform
• Bachelor’s degree in Business, Computer Science, Engineering, or a related field

Responsibilities

• Identify and cultivate strategic partnerships with technology vendors, service providers, and platform providers that expand the capabilities of our solution sets within the CCaaS / UCaaS / Customer Engagement ecosystems
• Identity, scope, and drive product integrations with strategic technology partners to deliver compelling and seamless customer experiences that differentiate our solutions in the marketplace
• Drive compliance and certification efforts to ensure favorable placement of our solutions within partner ecosystems
• Act as the main point of contact for partner-related escalations and resolve technical and operational issues promptly
• Leverage partner relationships to expand our sales, marketing, installation, and support capabilities leveraging their ecosystem of partners
• Define and drive the appropriate level of integration for our CCaaS and UCaaS products in the Microsoft Teams platform to maximize our sales into this market
• Build, evangelize, and gain approval of business cases for future technology partnerships - including commercial terms as well as requirements for integration into Vonage CCaaS products
• Work closely with engineering and product teams to drive the prioritization and delivery of capabilities required for integration with partner solutions
• Ensure product requirements and technical specifications are well-defined and align with both partner and customer expectations
• Work closely with sales, marketing, and customer success teams to ensure partner provided solutions are effectively marketed and supported
• Collaborate with the product marketing team to create go-to-market strategies for new integrations and features
• Work closely with our product enablement team to ensure sales and support understands the offerings and can effectively sell and support integrated solutions
• Gather and analyze customer feedback to ensure that partner solutions and integrations meet the needs of customers
• Advocate for the customer within the product and partner management teams, ensuring customer pain points are addressed in new features and updates

Preferred Qualifications

• Experience working with workforce management, CRM, and Outbound dialer solutions and companies
• Understanding of solution offerings from Azure, AWS and Google Cloud within the CCaaS and customer engagement market
• Strong analytical and problem-solving skills with the ability to translate complex technical requirements into clear business solutions
• Experience working with cross-functional teams in a fast-paced, agile environment
• Excellent written and verbal communication skills; experience presenting and defending business cases with executive leaders
• An MBA or relevant advanced degree