Csm Manager

Summary

Join Dagster Labs as a CSM Manager and lead a team of Customer Success Managers. You will be responsible for onboarding new customers, ensuring their success with Dagster+, and managing renewals and expansions. This role involves setting targets, coaching team members, refining strategies, and collaborating with Sales and Product departments. You will analyze usage data to identify opportunities and optimize customer success strategies. This is a full-time, competitively paid position with benefits, offering remote work flexibility with a stipend for home office equipment or co-working space. The estimated OTE is $160,000 - $240,000.

Requirements

• 5+ years of B2B Enterprise SaaS CS experience
• 3+ years of relevant CS management
• Be both highly effective at customer success and people managing
• Strong written and oral communication skills
• Experience in a high-functioning CS & sales organization that is rapidly scaling

Responsibilities

• Lead and manage a team of customer success managers to achieve and exceed NDR targets across our customer base
• Work closely with sales leadership to create CS strategy
• Overseeing the CSM team’s execution
• Create and implement new processes to improve conversion and efficiency
• Grow the careers and capabilities of individual contributors
• Provide continuous feedback and coaching to your team
• Hold a high bar while recruiting CSMs to the team
• Drive customer success initiatives across the entire sales organization

Preferred Qualifications

• Familiarity with the modern data stack
• Experience working with software engineers or data engineers
• Experience with CS toolstacks

Benefits

• Full-time, competitively paid position with benefits
• Distributed team with offices in San Francisco, New York, and Minneapolis
• Hiring fully remote candidates in the U.S
• Every employee is provided a remote work stipend to cover the cost of home office equipment and anything else that makes your remote work location comfortable, productive, or successful
• We’ll cover the cost of a coworking or office space if you’re fully remote
• The estimated OTE for this role is $160,000 - $240,000