Customer Account Manager

Summary

Join Nextiva as a Mid-Market Customer Account Manager and redefine the future of customer experiences. You will be responsible for driving sales within an assigned segment, managing the sales process, and collaborating with partners. This role requires 5+ years of experience selling large, complex opportunities and 3+ years of solutions selling experience with CCaaS, Telecom, CRM, or AI. Success in this position depends on being customer-focused, business-insightful, results-driven, and resourceful. Nextiva offers a comprehensive compensation package and benefits, including health insurance, paid time off, retirement benefits, and professional development opportunities. The expected hiring range is $85,000 - $125,000.

Requirements

• 5+ years of experience selling large complex opportunities into the installed Channel or Direct customer base
• 3+ years of Solutions Selling experience with CCaaS, Telecom, CRM or Ai required
• Ability to cultivate and build positive relationships
• Understanding and experience with selling to Executives in Fortune 1000+ type organizations
• Strong emphasis on collaboration and communication with Partners and internal team
• Hands-on Salesforce experience
• Demonstrated ability to consistently achieve and exceed quota
• Proven ability to manage leads, manage a pipeline, and forecast
• Proven track record of selling solutions to strategic customers

Responsibilities

• Be the Primary sales driver for strategic business within an assigned segment/territory and partner or work within a team to drive new business
• Identify and properly qualify opportunities
• Manage all steps of the selling process, including coordinating complex sales cycles through decision-making process and contract execution
• Interact with partners and Regional/Inside Partner Managers (internal) to prospect and collaborate on strategic initiatives to drive incremental pipeline generation
• Align resources to Partners on an as needed basis & join Partner events if necessary
• Demo specific elements of the Nextiva NextOS platform
• Deliver Amazing Service®, leveraging the value of our products and services
• Document activity and communicate information regarding prospects and opportunities via Salesforce.com
• Create and drive revenue within a specified region or list of named accounts
• Meet and exceed all quarterly and annual sales quotas
• Own the sales cycle from lead generation to closure
• Develop business plan and present the business plan during quarterly review sessions
• Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
• Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience

Preferred Qualifications

• Customer Focused – you demonstrate a deep care and concern for helping customers succeed, beyond what they even imagined possible
• Business Insight – you are intellectually curious, a consummate learner that helps educate others on the possibilities and potential results of a Nextiva partnership. You bring new ideas to the business for product innovation or processes
• Product Positioning – you have an innate ability and desire to master the Nextiva product suite and get tremendous satisfaction in matching the value and benefit to customer needs
• Influencer – you help customers make difficult decisions through caring, forward-thinking, and simple solutions that will make them a hero in their business
• Results Driven – you play to win and realize the benefits to the customer, your personal gain, and the business impact that your sales contribute
• Resourceful – you are technically savvy, able to maneuver systems and tools while having conversations. You use systems and tools to your advantage, helping you know more about your customers
• Innovator - you have the drive to introduce new modes of communication and upsell customers into new technologies that will optimize the way they do business

Benefits

• Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
• Life, disability, and supplemental indemnity plans
• Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
• 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• Employee Assistance Program and comprehensive wellness initiatives
• Access to ongoing learning and development opportunities and career advancement