Remote Senior Business Analyst, Customer Account Management

Summary

Join Envato as a Senior Business Analyst (Customer Account Management) and play a critical role in delivering a first-class account management experience to customers while maintaining the company's reputation as a trusted partner in the creative ecosystem.

Requirements

• Extensive experience (5+ years) as a Business Analyst, ideally with a focus on payment gateways, sign up funnels & customer & team management related projects
• Product-focused leader with strong analytical skills, able to break down complex requirements into actionable tasks
• Exceptional communication skills, effectively bridging technical and non-technical stakeholders
• Proven leadership in coordinating cross-functional teams and managing multiple projects
• High attention to detail, ensuring thorough analysis and accurate documentation
• Collaborative mindset, capable of working effectively across various teams and departments
• Self-aware, proactive in seeking feedback and driving continuous improvement
• Upholds honesty, transparency, fairness, and integrity, aligned with Envato's values

Responsibilities

• Lead the analysis and breakdown of the 'define' phase in the PDLC, aligning with product vision, regulations, risk appetite, and strategic goals
• Translate prioritised initiatives into actionable tasks for product development and engineering teams
• Document project requirements, boundaries, deliverables, and objectives to ensure clarity and alignment with product vision and OKRs
• Collaborate closely with Product Trio members and Domain leads to foster alignment and shared understanding
• Act as a key contact for finance and compliance-related inquiries between Product Development teams and the tax team
• Partner with Product Trios to guide initiatives through the Define and Design phases, ensuring high-quality results
• Work with Engineering and Product teams to explore and validate solutions that meet customer and business goals
• Maintain strong relationships with stakeholders including Legal, Compliance, Product Management, and Engineering teams
• Communicate project statuses, risks, and issues proactively to keep stakeholders aligned and informed
• Develop and manage risk mitigation strategies in partnership with Product Trios and Domain leads

Benefits

• We are a remote business with full flexibility for you to manage work and life as you need - outcomes are what’s important to us
• We provide MacBook Pros or HP’s for you to do your best work, as well as all your initial and ongoing tech setup to suit your individual needs
• It’s important you love your home office so we will provide a contribution towards your set up and a monthly allowance to support work from home costs
• Want to expand your family? We will support you! We offer 20 weeks paid primary carer leave (with super paid on top for the first 12 months); and 6 weeks paid secondary carers leave
• Connection is so important in a remote business. That’s why we provide you with an annual allowance to meet up with colleagues and share some food and a laugh
• Continuous improvement is encouraged and we provide an annual budget for you to put towards your learning
• We know our product is awesome so we will provide you with a free Envato Elements subscription for your side gigs and/or personal use
• Your wellbeing is paramount and we provide access to a holistic assistance program that provides support in many areas of life and health