Customer Advisor

Summary

Join a multinational BPO company as a Customer Service Advisor in Greece, working remotely or onsite. You will be responsible for managing incoming calls, identifying customer needs, building trust through communication, providing accurate information, keeping records, and following communication procedures. This role requires fluency in Czech and English, strong communication and phone handling skills, and the ability to multitask and manage time effectively.

Requirements

• Native or near to native Czech language (C2)
• Very good command of English language (B2 –C1)
• Good MS Office skills
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively

Responsibilities

• Managing of incoming calls
• Identify and access customers’ needs to achieve satisfaction
• Build relations of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the methods/tools
• Keep records of customer interaction, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies

Benefits

• Competitive Remuneration package
• Extra bonus depending on the performance appraisal
• Health care benefits and numerous other discounts
• Ticket restaurant
• Relocation Cost (for candidates outside Greece)