Customer Advisor

Summary

Join Sutherland, a leader in digital transformation, as a Luxury Hotel Customer Advisor! Based in Bulgaria, you will provide exceptional customer service to luxury hotel clients, leveraging your fluency in Dutch and English. This crucial role demands strong communication and problem-solving skills within a fast-paced environment. Enjoy a permanent contract with benefits including additional health and life insurance, paid time off, food vouchers, and opportunities for career growth and flexible work arrangements.

Requirements

• Fluency in Dutch and English, both written and verbal
• Based in Bulgaria
• Strong communication and interpersonal skills
• Ability to multitask and manage time effectively in a fast-paced environment
• Attention to detail and a commitment to delivering high-quality service
• Problem-solving skills and the ability to adapt to changing customer needs

Responsibilities

• Craft exceptional experiences for luxury hotel clientele
• Provide distinguished service and support
• Ensure an unforgettable customer journey

Preferred Qualifications

Previous experience in customer service, preferably in the hospitality industry

Benefits

• Permanent contract with long-term career opportunities
• Additional health insurance
• Life insurance
• Employee Assistance Program with 24/7 psychological support
• 21 days of paid annual leave
• 1.5 hours of paid breaks daily
• Competitive salary
• Food vouchers
• A partially covered Multisport card
• Clear career paths with opportunities for internal promotion and professional certifications
• Ability to work from home
• A workspace in our Sofia office
• Enjoy a seamless experience with the digital administration of employee documents and HR processes, powered by eSignature technology
• Attractive referral program
• Performance recognition
• Gifts for special life events (e.g., birth or adoption)
• Regular team-building events
• Wellness programs
• Corporate social responsibility initiatives
• On-site parking (per company policy)
• Access to cutting-edge technology