Customer Advocacy Program Manager

Summary

Join Remote's Marketing team as a Customer Reference Program Manager! Lead Remote's Customer Reference Program, engaging satisfied customers to share their experiences and boost sales and marketing. You'll craft compelling customer stories (case studies, testimonials), collaborate with marketing and sales, and manage Remote's presence on review platforms. This fully remote position requires proven customer marketing experience, strong project management skills, proficiency in tools like Salesforce and HubSpot, and fluency in English. Experience working remotely is a plus. Remote offers competitive compensation, comprehensive benefits, flexible work arrangements, and a supportive culture.

Requirements

• Proven experience in customer marketing, advocacy, or a related field, with a talent for operationalizing and communicating marketing programs
• Strong project management skills—ability to manage multiple initiatives, deadlines, and stakeholders
• Proficiency in tools like Salesforce, HubSpot, and advocacy platforms
• Experience managing customer reviews and reputation on platforms like G2, Trustpilot, and Capterra
• Fluency in English (written and spoken)

Responsibilities

• Curate and present customer stories. Collect and organize case studies, testimonials, and other customer insights to ensure they are well-documented and effectively communicated
• Maximize the impact of customer evidence. Work with teams to integrate testimonials and case studies into sales and marketing materials, demonstrating the value of Remote’s services
• Manage Remote’s presence on global review platforms. Monitor customer reviews, respond appropriately, and use feedback to strengthen Remote’s brand and engagement

Preferred Qualifications

Experience working remotely is a plus but not required

Benefits

• Work from anywhere
• Flexible paid time off
• Flexible working hours (we are async )
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in-person social events or co-working spaces