Customer Marketing Manager

Summary

Join Avetta as a Customer Marketing Manager to develop and execute strategic customer marketing programs focused on retention, engagement, advocacy, expansion, and reputation management. Collaborate with Customer Success, Sales, Product, and Brand teams to deliver impactful marketing initiatives. Lead the Customer Advocacy Program, manage customer advisory boards, and oversee reputation management efforts. Define and track KPIs to optimize strategies and influence revenue growth. A hybrid work schedule (3 days in office, 2 days remote) may be offered for those within commuting distance of an office; remote work may be considered for others. This role requires strong project management and cross-functional collaboration skills.

Requirements

• 5+ years of experience in B2B SaaS customer marketing, lifecycle marketing, or demand generation
• Proven success in customer advocacy programs, ABM strategies, and retention-focused marketing
• Experience managing customer advisory boards, summits, and community engagement initiatives
• Proficiency with CRM (Salesforce), marketing automation (Marketo, HubSpot), and online review platforms (e.g., TrustRadius, Capterra)
• Strong project management and cross-functional collaboration skills

Responsibilities

• Develop and manage customer engagement programs that drive retention, product adoption, and satisfaction
• Lead the Customer Advocacy Program, including case studies, testimonials, referrals, and speaking opportunities
• Collaborate with content teams to develop compelling customer success stories, videos, and testimonials that highlight Avetta’s impact
• Drive marketing strategies for customer expansion, supporting upsell and cross-sell opportunities through targeted campaigns
• Oversee customer advisory boards (APEX & ESG) and play a pivotal role in Avetta Summits
• Lead reputation management efforts, including online third-party review sites and campaigns to amplify customer voices
• Define customer marketing KPIs, track engagement and advocacy metrics, and optimize strategies to influence deals and revenue growth

Benefits

• If residing within commutable distance to one of our offices, a hybrid schedule would be offered (3 days in office, 2 days work from home)
• Remote work may be considered for those outside of commutable distance to an office