Boldr is hiring a
Customer Advocate
Boldr
π΅ ~$60k-$70k
πRemote - Philippines
Please let Boldr know you found this job on JobsCollider. Thanks! π
Summary
The job involves acting as a Customer Advocate, handling customer inquiries and resolving complaints related to the client's products and services. Collaboration with internal and external teams is required for effective customer service.
Requirements
- 6 months to 1 year of customer service experience (may it be email, phone, or chat support)
- Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
- Excellent reading comprehension, verbal, and written communication skills
- Strong and effective phone contact handling skills
- An ability to understand and communicate complex ideas to customers, both verbally and in written form
- Aptitude to quickly learn and navigate new technology, systems, and applications
- Ability to accept feedback gracefully and with an open mind
- Intermediate understanding of common Customer Experience best practices
- Customer orientation and ability to adapt/respond to different types of characters
Responsibilities
- Interact with customers to provide and process accurate, valid, and complete information
- Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
- Ensure proper and timely escalation of issues to meet internal and external expectations
- Identify opportunities and recommendations for continuous process improvement
- Deliver service excellence and maximize customer service and satisfaction
Benefits
- Private Health Insurance
- Paid Time Off
- Work From Home
- Training & Development
- Mental Health Program
- Philhealth Coverage
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