Billing Specialist

Summary

Join 20four7VA as a Billing Specialist and manage the complete billing cycle for members, from initial charge creation to final payment collection. You will onboard new members, handle cancellations and suspensions, and ensure accurate transactions and timely payment collection. Maintain positive customer relationships and keep CRM records up-to-date. This role involves processing payments, reconciling accounts, monitoring overdue balances, and collaborating with other teams to resolve billing inquiries and disputes. You will also provide exceptional customer service, responding to inquiries through various channels and resolving account issues. Maintain accurate customer records and continuously improve the customer experience.

Requirements

• High school diploma or equivalent; an associate or bachelor's degree in accounting, finance, or a related field is preferred
• Proven experience in billing, accounts receivable, or a similar role
• Strong attention to detail and excellent organizational skills
• Proficient in Microsoft Office Suite, especially Excel, and experience with CRM software
• Basic understanding of accounting principles, financial regulations, and industry standards
• Excellent communication and interpersonal skills, with a customer-focused mindset
• Ability to work independently and as part of a team in a fast-paced, deadline-driven environment

Responsibilities

• Process payments and set up recurring transactions based on product or service usage, subscription plans, and contractual agreements
• Review and reconcile customer accounts, identifying any discrepancies or irregularities in billing
• Monitor and track payments, following up on overdue balances and taking necessary actions to resolve delinquent accounts
• Collaborate with the Bookkeepers and Billing Managers to address billing inquiries, resolve disputes, and provide exceptional customer support
• Update and maintain accurate customer information in the CRM system, ensuring proper documentation of billing activities and communications
• Prepare and analyze reports related to billing, revenue, and outstanding balances to identify trends and optimize the billing process
• Assist in the development and implementation of policies and procedures related to billing, collections, and account management
• Ensure compliance with all relevant financial regulations, industry standards, and company policies
• Respond to customer inquiries related to billing, invoicing, and payment processing through phone, email and chat support channels
• Assist customers in resolving issues related to their accounts, such as discrepancies in billing or payment information
• Process payments, update billing information, and provide customers with receipts and confirmation of payments
• Work closely with the billing and payment processing teams to ensure timely and accurate processing of invoices and payments
• Handle customer complaints and concerns with empathy and professionalism and provide solutions that meet the needs of the customer and the company
• Maintain accurate and detailed records of customer interactions, including phone calls and chat conversations. Take screenshots of vital information if it doesn’t contain customer payment information
• Collaborate with other customer service representatives and teams to ensure a consistent and positive customer experience
• Continuously update knowledge of the company's products, services, and policies related to billing, invoicing, and payment processing
• Respond to customer feedback and use it to improve the overall customer experience
• Strive to meet or exceed customer satisfaction and service level goals for phone and chat support channels

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you