Customer Care Associate

Summary

Join Sharebite's team as a Temporary Full-Time Customer Care Associate for our Group Order product! You'll provide top-tier support to our Group Order clients, receiving training on our platform and restaurant operations. This specialized role ensures flawless execution of daily Group Orders, acting as a key resource for clients and restaurant partners. The temporary assignment is estimated to last six months, with potential for full-time conversion. This fast-paced role is perfect for those seeking specialized customer support experience in a growing startup environment. Competitive pay and some wellness benefits are offered.

Requirements

• Excellent phone skills - you feel comfortable and confident with on-the-phone work
• Empathy - you are able to identify with customer dilemmas and assist in a competent and compassionate manner
• Collaborative - you are excited to work with a close-knit team that strives to achieve common goals on a daily basis
• Assertive - you will be entrusted to uphold Sharebite standards of service, and must feel comfortable standing tall when communicating to both customers and restaurant partners
• Meticulous written and verbal communication skills - you are able to assess and respond succinctly, relevantly, and professionally to customer emails
• Coachable - you appreciate the value of feedback and seek opportunities to learn, grow, and push yourself to the edge of your comfort zone in pursuit of your own development
• Dynamic - you must be comfortable with ambiguity and able to think dynamically to solve problems on the fly. You can take core concepts and apply them to any situation

Responsibilities

• Work directly with our restaurant partners to resolve real-time order-related issues
• Respond to customer emails & phone calls in a fast-paced, time-critical manner
• Ensure that Group Order operations, procedures, and systems are adhered to
• Constructively handle or supervise order escalations and customer complaints
• Work with management & leadership to develop and improve methods and strategies to support rapid team and platform growth
• Be a resource to both our prestigious clients and to our valued restaurant partners, regarding all aspects of daily Group Order operations

Benefits

• Competitive pay in line with industry and market standards
• Some of Sharebite's wellness benefits
• Sharebite's daily meal stipend