Customer Care Associate

Summary

Join Sharebite's team as a Customer Care Associate, Group Orders and ensure top-tier support for our Group Order clients. You'll receive training on the Sharebite platform, restaurant operations, and customer support best practices. This specialized role oversees flawless execution of daily Group Orders, acting as the primary resource for clients and restaurant partners. The position requires excellent communication, problem-solving, and collaboration skills in a fast-paced startup environment. Sharebite offers competitive pay and benefits, including equity and multiple health insurance options.

Requirements

• Excellent phone skills - you feel comfortable and confident with on-the-phone work
• Empathy - you are able to identify with customer dilemmas and assist in a competent and compassionate manner
• Collaborative - you are excited to work with a close-knit team that strives to achieve common goals on a daily basis
• Assertive - you will be entrusted to uphold Sharebite standards of service, and must feel comfortable standing tall when communicating to both customers and restaurant partners
• Meticulous written and verbal communication skills - you are able to assess and respond succinctly, relevantly, and professionally to customer emails
• Coachable - you appreciate the value of feedback and seek opportunities to learn, grow, and push yourself to the edge of your comfort zone in pursuit of your own development
• Dynamic - you must be comfortable with ambiguity and able to think dynamically to solve problems on the fly. You can take core concepts and apply them to any situation

Responsibilities

• Work directly with our restaurant partners to resolve real-time order-related issues
• Respond to customer emails & phone calls in a fast-paced, time-critical manner
• Ensure that Group Order operations, procedures, and systems are adhered to
• Constructively handle or supervise order escalations and customer complaints
• Work with management & leadership to develop and improve methods and strategies to support rapid team and platform growth
• Be a resource to both our prestigious clients and to our valued restaurant partners, regarding all aspects of daily Group Order operations

Benefits

• Competitive pay
• Equity
• Multiple health insurance options
• A wide range of benefits