Customer Care

Summary

Join our Bosch company, a unique service provider in Business Process Outsourcing, working with leading global companies and internal Bosch units. We offer a challenging role providing digital technical support, managing subscriptions, billing, and customer information while ensuring privacy regulations. You will manage claims, track updates, and focus on customer satisfaction. Continuous process improvement and excellent communication are key. This position requires technical skills, fluency in European languages, and customer service experience.

Requirements

• Good communication skills, both oral and written. Able to follow phone etiquette and use of formal and polite language
• Technical background, used to work with IT tools
• Fluency in European Languages (C2 Level)
• Previous experience on customer service, offering technical support on a multichannel platform. Used to work on a high quality environment, following standards and procedures
• Advanced user in office tools like MS Office
• Able to handle stressful situations
• Teamwork spirit. Organized. Curious and hunger to learn more
• Critical and analytical Thinking
• Positive will-do attitude
• Excellent communication skills, both oral and written
• Problem resolution
• Customer satisfaction oriented
• Quality oriented

Responsibilities

• Provide digital technical support on products, using databases, troubleshooting tools, knowledge articles and other complex resources
• Manage renting service subscriptions (New subscription, subscription information, update products and services, etc.)
• Billing (Change of payment method, incidence of billing, billing and other matters related to billing)
• Update personal information and ensure the Privacy Regulations
• Know customer needs by issuing outgoing follow-up calls when needed
• Manage claims/problems, write down the update for each case, ensure follow-up and customer satisfaction, and report customer feedback on the product
• Strive to continuously develop and improve processes and service to always ensure the best customer experience. Focus on a precise and polite form of communication