Customer Care Specialist

Summary

Join HONK, a rapidly growing technology company revolutionizing roadside assistance, as a full-time, virtual Customer Service Specialist! You'll be the face of HONK, interacting daily with customers via phone, providing exceptional support and leveraging our proprietary technology. This fast-paced, rewarding role requires quick thinking and problem-solving skills. A two-week paid training program is provided, starting February 10, 2025. We offer a remote-first work environment, embracing diversity and inclusivity. Apply now to become part of our dynamic team!

Requirements

• Must provide a secluded, uninterrupted workspace where information will remain confidential and work can be done without environmental distractions (children, appliances, pets, etc)
• Must have access to a Internet connection with minimum speeds of 5 Mbps download/2.5 Mbps upload

Responsibilities

• Provide exceptional support to customers by handling inbound phone inquiries with professionalism and efficiency
• Develop a deep understanding of the company’s value proposition, operational processes, and growth potential, effectively communicating these aspects to customers as needed
• Leverage the company’s proprietary technology to seamlessly connect members with a nationwide network of service partners
• Assist customers with placing and fulfilling orders while ensuring smooth service execution
• Identify and address customer needs, building rapport and offering tailored solutions for immediate assistance
• Uphold high standards of customer satisfaction by exceeding member expectations and ensuring services are delivered within specified time frames
• Employ creative problem-solving to address customer challenges and deliver exceptional, innovative service experiences

Preferred Qualifications

• Experience in a customer facing environment resolving issues over the phone
• The ability to quickly, calmly and professionally engage customers to understand their questions/issues and deliver a solution with and experience that surpasses expectations
• Able to professionally handle extremely high volume phone calls from customers and partners, and maintain composure under pressure
• Demonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach)
• Fluency in English. Spanish a plus
• It is preferable that you have experience working from home and have equipment that supports a work from home environment

Benefits

• $14 - $16 an hour
• 2 Week Paid Training Schedule: 10 AM - 6:30 PM Central Time, Monday through Friday starting February 10, 2025
• Remote work