Customer Care Representative

Summary

Join our team as a Customer Care Representative and provide exceptional service to our customers. You will be responsible for handling incoming calls, emails, and live chats, providing information about our services, taking service requests, responding to complaints, and scheduling our technical staff. You will also need to document issues in our ticketing system and engage with customers through various communication channels. This is a remote position requiring strong communication skills, both written and verbal, as well as the ability to build positive relationships with customers.

Requirements

• Possess strong and professional communication skills, both listening and speaking, to accurately respond to customer inquiries and concerns
• Listen attentively to customers to fully understand their needs and concerns, enabling efficient and effective responses
• Interact with customers through email, live chat, and other non-verbal communication channels, requiring professional writing skills with correct grammar, spelling, and punctuation
• Address questions and complaints in a friendly and professional manner
• Creating and maintaining positive relationships is crucial for CCRs, as they interact with a diverse range of people
• Patience and politeness are essential, especially when dealing with difficult or angry customers
• Analyze situations, investigate problems, and determine solutions when addressing customer issues
• Have a passion for helping others and thrive on providing outstanding service to our customers and fellow employees
• High School Diploma

Responsibilities

• Interact with customers on behalf of our organization, providing information about services, intake service requests, responding to customer complaints, and scheduling our technical staff
• Handle incoming calls to the service desk, triage reported issues to advise our service technicians, and document these issues in our ticketing system
• Engage with customers via email, live chat, and other communication methods