Project Growth is hiring a
Customer Support Specialist

Summary

The job is for a Customer Care Representative at a contemporary funeral home offering simple cremations and personalized memorials. The role involves guiding families through the cremation process, explaining offerings, and coordinating with Operations teams. The position is fully-remote and shift-based.

Requirements

• Excellence in Hospitality
• Competence in Complex Situations
• Organizational Skills
• Experience: You bring 2+ years of experience in hospitality, customer service, or similar roles where you managed difficult or nuanced situations. Experience in crisis hotlines, social work, or related fields is also valuable

Responsibilities

• Manage incoming calls from grieving families, offering empathetic support during their most challenging times
• Handle inquiries regarding pricing and service arrangements, providing recommendations that enhance the end-of-life experience
• Develop a deep understanding of the cremation process from start to finish, and clearly communicate these details to both prospective and current families
• Maintain communication with prospective families through phone, text, and email to keep them informed and engaged with our offerings

Benefits

• Mission-Driven Impact: We are committed to supporting families during one of the most challenging periods in their lives
• Growth Opportunity: This is a chance to join a growing startup and be part of building something meaningful. As an early team member, your role will evolve and expand, offering significant opportunities for personal and professional growth