Remote Customer Care Representative

Summary

Join our client, a modern funeral home, as a Customer Care Representative and provide empathetic support to grieving families while coordinating cremation services.

Requirements

• Exceptional Hospitality Skills: Empathetic, clear, and reliable communication that builds trust and helps families navigate their situations with confidence
• Consultative Sales Ability: Able to guide leads from initial interest through decision-making without high-pressure tactics
• Organized & Detail-Oriented: Skillful in managing multiple priorities, adhering to regulatory requirements, and ensuring accurate follow-through on details
• Relevant Experience: Minimum 2 years in hospitality, customer service, or consumer sales where handling delicate, nuanced situations was essential. Experience in crisis management, social work, or similar fields is a plus

Responsibilities

• Empathetic Customer Support: Receive and manage calls from grieving families, offering emotional support and assisting them through difficult times
• Service Coordination: Address inquiries regarding pricing and service arrangements, providing recommendations for seamless end-of-life experiences
• Process Guidance: Clearly communicate the cremation process to both prospective and active clients, assisting families with accurate information and updates
• Follow-up & Engagement: Conduct follow-ups with families through phone, text, and email to keep them engaged and informed about available services