Customer Care Representative

Summary

Join our client, a modern funeral home focused on simplifying end-of-life services, as a Customer Care Representative. This fully remote position (9 AM - 5 PM PST) is your first point of contact for families seeking cremation and end-of-life services. You will provide empathetic support, explain processes, present offerings, and coordinate with internal teams. Ideal candidates possess exceptional hospitality skills, consultative sales abilities, and are organized and detail-oriented. This role offers the opportunity to join a growing startup and contribute to its success while fostering professional growth. The application process involves completing an application form and recording a video showcasing your skills.

Requirements

• Empathetic, clear, and reliable communication that builds trust and helps families navigate their situations with confidence
• Able to guide leads from initial interest through decision-making without high-pressure tactics
• Skillful in managing multiple priorities, adhering to regulatory requirements, and ensuring accurate follow-through on details
• Minimum 2 years in hospitality, customer service, or consumer sales where handling delicate, nuanced situations was essential

Responsibilities

• Receive and manage calls from grieving families, offering emotional support and assisting them through difficult times
• Address inquiries regarding pricing and service arrangements, providing recommendations for seamless end-of-life experiences
• Clearly communicate the cremation process to both prospective and active clients, assisting families with accurate information and updates
• Conduct follow-ups with families through phone, text, and email to keep them engaged and informed about available services

Preferred Qualifications

Experience in crisis management, social work, or similar fields

Benefits

• Opportunity to join a growing startup
• Fostering your own professional growth
• Fully remote (Work from home), 9 AM - 5 PM PST