Customer Care Representative

Summary

Join our team as a Customer Care Representative and provide exceptional service to our customers. Interact with customers via phone, email, live chat, and other channels to address service requests, complaints, and inquiries. You will triage issues, schedule service technicians, and document information in our ticketing system. Strong communication and problem-solving skills are essential. A high school diploma is required. This is a remote position.

Requirements

• Possess strong and professional communication skills, both listening and speaking, to accurately respond to customer inquiries and concerns
• Listen attentively to customers to fully understand their needs and concerns, enabling efficient and effective responses
• Interact with customers through email, live chat, and other non-verbal communication channels, requiring professional writing skills with correct grammar, spelling, and punctuation
• Address questions and complaints in a friendly and professional manner
• Creating and maintaining positive relationships
• Patience and politeness are essential, especially when dealing with difficult or angry customers
• Analyze situations, investigate problems, and determine solutions when addressing customer issues
• Have a passion for helping others and thrive on providing outstanding service to our customers and fellow employees
• High School Diploma

Responsibilities

• Intake service requests
• Respond to customer complaints
• Schedule our technical staff
• Handle incoming calls to the service desk
• Triage reported issues to advise our service technicians
• Document these issues in our ticketing system
• Engage with customers via email, live chat, and other communication methods