Customer Care Representative

Summary

Join Sutherland as a Customer Service Representative and deliver exceptional service to customers through inbound calls and chat. You'll utilize leading technologies and receive support from a dedicated team. We offer a competitive hourly rate, comprehensive benefits including medical, dental, and vision, paid training and PTO, and advancement opportunities. The role requires strong communication and active listening skills, attention to detail, and multitasking abilities. A high school diploma or GED is required, and you must have reliable high-speed internet access to work from home. Sutherland is a digital transformation company committed to creating a great workplace.

Requirements

• Ability to handle customer calls of varying types (i.e. service requests, billing questions, energy conservation advice, etc.) effectively and efficiently
• Strong communication and active listening skills, as well as the ability to leverage probing questions to resolve issues
• Strong attention to detail and the ability to effectively multitask
• High school diploma or GED
• Know your way around a PC with strong keyboard skills and basic MS Office knowledge
• Excellent Internet connectivity: Internet access speeds of 2 Mbps upload and 10 Mbps download
• Hardwired internet connection
• A quiet and distraction-free, secure place to work
• Must be authorized to work in the US

Responsibilities

• Deliver exceptional service and solutions to customers through inbound calls and chat
• Work with leading technologies and systems

Preferred Qualifications

Associate's degree

Benefits

• Competitive hourly rate of $15/hour
• Medical, dental and vision benefits
• Paid training & PTO
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Monthly rewards & recognition programs
• Employee Discounts
• Health and Wellness programs including a personal trainer dedicated to Sutherland