GoodLeap is hiring a
Customer Care Sales Advisor

Summary

The Customer Care Advisor at GoodLeap is responsible for initiating the sales process, providing exceptional customer service, offering additional products, documenting interactions, and handling issues diplomatically. The role requires 3+ years of customer service or sales experience, excellent communication skills, patience, empathy, flexibility, reliability, and a strong work ethic.

Requirements

• 3+ years of customer service and/or sales experience
• Excellent interpersonal, verbal, and written communication skills
• Demonstrates ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion
• Embraces change and is flexible to the needs of the business and team
• Ability to accept and apply coaching and feedback from leadership
• Proven track record of reliability and a strong work ethic is a must

Responsibilities

• Initiate the sales process
• Build and manage prospect lists
• Generate qualified leads for follow-up by designated sales staff
• Represent GoodLeap as a subject matter expert during calls with customers
• Offer additional GoodLeap products to customers that may benefit from GoodLeap's other services
• Update GoodLeap systems to ensure each interaction with a customer is well documented
• Handle issues with diplomacy to ensure that every customer is happy with their experience with GoodLeap
• Escalate issues to management when necessary and ensure customer concerns are explained effectively and clearly

Preferred Qualifications

Previous solar customer service or sales experience highly desired

Benefits

Compensation: $22/hr