New Home Star is hiring a
Customer Concierge

Summary

Join New Home Star as a New Home Sales Customer Concierge and be part of a challenging, inclusive work culture that emphasizes personal development and recognition. As a motivated, goal-oriented professional, you'll have the opportunity to cultivate and maintain strong customer relationships, schedule appointments, and provide exceptional customer service. This role is remote and offers the chance to work with multiple builder partners.

Requirements

• Able to work on a Pacific time zone schedule
• Strong people skills and the ability to articulate and professionally handle interaction with customers, team members, trade partners, and the general public
• Proficient computer knowledge/skills (i.e., MS Office Suite such as Excel, Word, and PowerPoint)
• Extreme attention to detail and time management skills are a necessity
• Night and Weekend availability
• Prior sales, real estate, and/or construction/permitting experience is preferred
• Bachelor's degree or higher is preferred

Responsibilities

• Capture and convert online customer traffic into prospects for our builder partners
• Guide the customer through New Home Star’s sales process with the goal of scheduling an appointment with the designated onsite agent
• Educate the customer on the desired area, builder background, and community of interest
• Build rapport with customers to determine purchase timeline, income preference, and needs
• Possess thorough knowledge of builder partner’s company, communities, floor plans, option pricing, and areas where homes are being built
• Work alongside onsite agents and NHS online concierge teammates to give the best experience to online prospects that visit the community
• Schedule follow-up communication with prospects to ensure they have all of their questions answered
• Management of the online prospect CRM system
• Work alongside the marketing department to create marketing campaigns that keep online prospects engaged with the builder client
• Provide high-level customer service and communication through email, text, phone calls, live chat, etc.)
• Provide excellent response time when following up with digital leads (same day response)
• Develop relationships with builder management, associates, and marketing representatives
• Monitor online website to ensure builder’s information is up to date
• Attend weekly online sales meetings and virtual workshops to provide valuable feedback on the online sales process
• If dedicated to a specific builder, attend sales team meetings weekly and provide feedback to the online sales department
• Develop online sales strategies and best practices

Benefits

• Salary-based compensation, plus bonuses
• Paid time off- vacation time, paid sick and safe time(PSST), and paid company holidays
• Access to Medical insurance that comes with generous company contributions to premiums (subject to all eligibility requirements)
• Options for Health Savings Account with a company contribution or Flexible Spending Account; for medical and dependent care expenses
• Dental Insurance
• Vision Insurance
• Life Insurance and Short-Term Disability Insurance
• Employee Assistance Program is provided to you and members of your household at the company’s expense. The EAP helps provide childcare, elder care, and financial and legal assistance
• 401(k) retirement plan with a company match on your contributions
• Paid Parental Leave