New Home Star is hiring a
Customer Concierge

Summary

Join a challenging, inclusive work culture that emphasizes personal development and recognition as a Part-Time New Home Sales Customer Concierge. This role is fully remote and involves cultivating and maintaining strong customer relationships, scheduling appointments, and providing high-level customer service.

Requirements

• Ability to work in a Pacific Time Zone schedule
• Strong people skills and the ability to articulate and professionally handle interactions with customers, team members, trade partners, and the general public
• A Real Estate License is not required but is preferred
• Proficient computer knowledge/skills (i.e., MS Office Suite such as Excel, Word, and PowerPoint)
• Extreme attention to detail and time management skills are a necessity
• Weekend availability is required
• CRM experience is preferred
• Ability to multitask
• Prior sales, real estate, and/or construction/permitting experience is preferred
• Bachelor's degree or higher is preferred

Responsibilities

• Capture and convert online customer traffic into prospects for our builder partners
• Guide the customer through New Home Star’s sales process with the goal of scheduling an appointment with the designated onsite agent
• Educate the customer on the desired area, builder background, and community of interest
• Build rapport with customers to determine purchase timeline, income preference, and needs
• Possess thorough knowledge of builder partner’s company, communities, floor plans, option pricing, and areas where homes are being built
• Work alongside onsite agents and NHS online concierge teammates to give the best experience to online prospects who visit the community
• Schedule follow-up communication with prospects to ensure they have all of their questions answered
• Management of the online prospect CRM system
• Work alongside the marketing department to create marketing campaigns that keep online prospects engaged with the builder client
• Provide high-level customer service and communication through email, text, phone calls, live chat, etc.)
• Provide excellent response time when following up with digital leads (same-day response)
• Develop relationships with builder management, associates, and marketing representatives
• Monitor online website to ensure builder’s information is up to date
• Attend weekly online sales meetings and virtual workshops to provide valuable feedback on the online sales process
• If dedicated to a specific builder, attend sales team meetings weekly and provide feedback to the online sales department
• Develop online sales strategies and best practices

Benefits

• Hourly pay + Bonuses
• 30/hrs a week