Customer Data Analyst

Summary

Join lastminute.com, a European Travel-Tech leader, as a Customer Data Analyst! Based in Madrid or remotely within Spain, you'll be a key member of the Data Analytics team, leveraging your skills to produce actionable insights and improve customer experience. You will extract, analyze, and report data to drive performance, identify trends, and propose new opportunities. Collaborate with stakeholders and data engineers to ensure data quality and business needs are met. This permanent, full-time position offers a shorter working week and flexible hours. Lastminute.com provides a supportive and inclusive environment with various benefits.

Requirements

• At least 2 years of experience in a similar role
• Strong knowledge of SQL and Excel
• Good knowledge of data visualization tools like Qlik, Tableau, Looker, Power BI
• Proficiency in English

Responsibilities

• Extract, analyze, and report data to drive performance insights and support business decisions
• Identify, analyze, and interpret trends or patterns to optimize business performance
• Work closely with internal stakeholders to identify and prioritize business needs and opportunities
• Explore and proactively propose new product and business opportunities
• Communicate and present results, insights, and recommendations to all levels of the company, clearly and concisely
• Cooperate with other Data Analysts across the company on joint projects, to identify and exploit synergies and to preserve/improve governance on data and on business knowledge
• Closely partner with Data Engineers to identify data needs and support the data quality of the deliverables

Preferred Qualifications

• Python
• Ability to influence decision makers through presentations of analysis
• Familiarity with digital and ecommerce business
• Previous experience in the travel industry
• Experience in building pipelines and data models

Benefits

• An inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities)
• Shorter working week (36h as full time), with a half working day on Fridays
• Flexible start and end of the working day
• Possibility to work from anywhere for a period of time per year defined according to local regulations
• Fri-Yays: half a day on Friday morning with a no-meeting mandate and dedicated to deep work, personal growth, learning and training and/or focus time
• Professional and managerial skills development training paths, access to e-learning platforms such as O’reilly, Udemy, Coursera (depending on the department), and to our internal platform offering bespoke training content
• 2 paid days off per year for volunteering purposes
• Occasional social events to foster connections among colleagues
• Travel industry discounts and flash exclusive staff fares
• We support our employees through life's significant moments with leave options (e.g parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws