Jobber is hiring a
Customer Development Representative

Summary

Jobber is seeking a Customer Development Representative for their Success department. The role involves being one of the first points of contact for new customers, booking calls with Product Coaches, identifying potential customers who might need training, and working with Onboarding Representatives to provide the best customer experience. The company offers benefits such as extended health benefits package, retirement savings plan matching, stock options, development opportunities, and support for all breaks.

Requirements

• Previous customer service experience
• Ability to be a self-starter
• Drive and tenacity
• Ability to collaborate
• Ability to adapt and pivot
• Strong and confident communicator

Responsibilities

• Book calls with Product Coaches for new Jobber customers and identify existing customers who might be interested in training
• Routinely complete a high volume of daily interactions to reach the maximum number of customers possible and increase effectiveness and efficiency of calls
• Connect with potential customers through various channels like phone, chats, email
• Work with Onboarding Representatives to provide the best customer experience and exposure to the Jobber product for our customers
• Communicate with multiple departments to ensure feedback is communicated around initiatives, products and campaigns
• Track key information for follow-up and analytics and ensure accuracy of information being shared
• Continuously work on your skills through continuous feedback from other team members and leaders
• Work with Setup Leadership and Senior Customer Development Representatives to brainstorm, plan and execute experiments that trial new ways of reaching our customers and communicating the value of onboarding at Jobber

Benefits

• Extended health benefits package with fully paid premiums for both body and mind
• Retirement savings plan matching
• Stock options
• Dedicated Talent Development function, including Development Coaches
• Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family
• A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet