Customer Engineer

Summary

Join ASAPP's Customer Engineering team and build AI for major brands. As a Customer Engineer, you will be hands-on, crafting and optimizing GenerativeAgent implementations. You will take an entrepreneurial approach to customer outcomes, working with senior engineers to solve customer workflow and business problems using AI solutions. You will shape and build solutions, working with engineering and product teams to influence features based on customer needs. You will drive adoption of new AI capabilities through testing and implementation. This role requires a Bachelor's degree (Computer Science, Engineering, Math preferred) or equivalent experience, strong technical skills, an entrepreneurial mindset, and good communication skills. The company offers competitive compensation, stock options, healthcare, wellness perks, Mac equipment, a learning stipend, 3 weeks of vacation, and English lessons.

Requirements

• Bachelor's degree (Computer Science, Engineering, Math preferred) or equivalent experience
• Strong technical skills with ability to quickly learn complex AI/ML systems
• Entrepreneurial mindset with bias toward action and customer success
• Good communication skills for customer-facing technical discussions
• Comfortable working in fast-moving environments where you help shape solutions

Responsibilities

• Craft AI agent tasks focused on customer workflows, pain points, and business goals
• Wire up enterprise systems through APIs and knowledge bases to unlock business value
• Run tight feedback loops with customers through testing and optimization
• Write and refine prompts with an experimental, goal-oriented mindset for accuracy and impact
• Work with Engineering and Product teams to influence features based on customer needs
• Drive adoption of new AI capabilities through beta testing and implementation
• Get creative to make customers successful with GenerativeAgent

Preferred Qualifications

• Experience with Generative AI, Agentic AI, or conversational AI technologies
• Background in APIs, system integrations, or enterprise software configuration
• Interest in product management or engineering career paths

Benefits

• Competitive compensation
• Stock options
• Healthcare for the family group
• Wellness perks
• Mac equipment
• Learning & development stipend
• 3 weeks of vacation
• English lessons