Customer Engineer

Summary

Join MagicSchool, a leading generative AI platform for teachers, as a Customer Success Engineer. You will bridge technical engineering and client success, ensuring seamless integrations, resolving technical challenges, and providing outstanding support. Responsibilities include technical implementation and support, generative AI customization, documentation, cross-functional collaboration, developing prototypes, and leveraging customer feedback. This role requires strong technical acumen, proficiency in web development technologies, excellent communication skills, and 2+ years of experience in a technical role. Preferred qualifications include 5+ years of experience in EdTech, experience with Edlink, and familiarity with ticketing systems. MagicSchool offers a flexible work-from-home environment, unlimited time off, employer-paid health insurance, stock options, 401k matching, and a monthly wellness stipend.

Requirements

• Strong technical acumen with the ability to debug integration issues (e.g., SSO, APIs) and troubleshoot effectively
• Proficiency in modern web development technologies, including JavaScript (Node.js, React, TypeScript), PostgreSQL , and SSO protocols (OAuth 2.0, OpenID)
• Familiarity with SQL, Metabase, or similar data tools for reconciliation and insights
• Excellent communication skills to work with both technical and non-technical stakeholders
• Strong problem-solving skills with a customer-first approach to technical challenges
• 2+ years in a technical role such as Customer Success Engineer, Technical Implementation Specialist, or Pre/Post-Sales Engineer
• Demonstrated expertise in API integrations, SSO systems, and generative AI customization
• Proven ability to manage and resolve technical integration challenges in client-facing environments

Responsibilities

• Serve as the primary technical point of contact for integrations (e.g., SSO, Clever, API), providing support during onboarding and implementation while reducing reliance on engineering
• Customize AI tools with prompt engineering and workflows based on customer needs to improve educator outcomes
• Create and maintain clear, user-friendly technical documentation to streamline onboarding, integration, and support
• Partner with internal teams (engineering, CX, product, sales) to align on technical solutions and support both pre- and post-sales efforts
• Develop prototypes and integration demos to showcase technical capabilities in customer engagements
• Leverage customer feedback and usage data to surface insights that inform product and engineering roadmaps

Preferred Qualifications

• 5+ years in a technical role in EdTech such as Customer Success Engineer, Technical Implementation Specialist, or Pre/Post-Sales Engineer
• Experience with Edlink or other EdTech integration platforms
• Familiarity with ticketing systems and process improvement methodologies
• Background in both Customer Success and Engineering functions, showcasing versatility and a collaborative mindset
• Startup experience and the ability to thrive in a fast-paced, dynamic environment

Benefits

• Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live
• Unlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need
• Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums
• Every employee is offered generous stock options, vested over 4 years
• Plus a 401k match & monthly wellness stipend