Customer Engineer

Summary

Join Wallarm, a leading provider of API security and WAAP solutions, as a Customer Engineer. In this role, you will design, implement, and support solutions to meet client needs, bridging the gap between technology and customer requirements. You will work closely with sales and customer success teams, serving as a trusted technical advisor to a wide range of customers. Responsibilities include partnering with sales to identify business opportunities, managing customer relationships, delivering product demos, managing proof-of-value processes, recommending API security best practices, and working with product and engineering teams. The position requires strong technical skills, excellent communication abilities, and experience in application security and microservices architectures. Moderate travel is required.

Requirements

• Real world hands on experience with Kubernetes, NGINX, and cloud vendors is required
• 3–7 years in a technical customer-facing role (e.g., Sales Engineer, Solutions Architect, Security Consultant)
• Ability to multitask and manage multiple project simultaneously while maintaining attention to detail
• Prior experience serving in the capacity of a technical pre-sales engineer at a SaaS security vendor
• Knowledge of the Application Security industry, products, vendor landscape, history, and emerging trends
• Strong presentation skills and ability to convey technical concepts to both technical and non-technical audiences
• Experience presenting and delivering technical pitches to CISOs, architects, and technical staff
• Ability to learn quickly, understand, and work with new emerging technologies, methodologies, and solutions in the cloud/IT technology space
• Highly motivated, driven, and self-directed individual with grit
• Must be able to communicate business and technical value to all levels of management
• Excellent communication, persuasive, and listening skills
• Please be currently physically located in the regional time-zone you are applying to

Responsibilities

• Partner with account executives and sales engineers to identify and qualify business opportunities, identify key customer technical objections and develop the strategy to resolve technical blockers
• Own the technical relationship with Wallarm’s customers, including managing product and solution briefings, proof-of-concept work, and the coordination of additional technical resources
• Deliver demos to customers and work hands-on with customers to demonstrate Wallarm’s value in customer/partner environments
• Successfully manage the end-to-end process for customer proof-of-values (POV) and ensure agreed success criteria are consistently met
• Recommend API security best practices, application architectures, platforms and application infrastructure required to successfully implement a complete API security solution based on Wallarm
• Work closely with Product and Engineering teams to relay customer feedback to drive customer satisfaction and solution innovation
• Assist in creating technical documentation, implementation guides, and field enablement content
• Contribute to RFPs, technical questionnaires, and security reviews
• Subject Matter Expert - Train team members on technical aspects of the Wallarm product as needed

Preferred Qualifications

Prior experience in API security, API management, SIEM, Software Development, DevOps, DevSecOps, or web application firewalls is preferred

Benefits

• Remote work
• Competitive salary
• Paid days off
• Medical insurance
• Working equipment