Customer Enrollment Specialist

Summary

Join Henry Schein One as a remote Sales Enrollment Consultant and leverage your expertise in the healthcare industry to drive growth in our Dental Marketing Program. You will build strong relationships with dental offices, educating them on our products and services while enrolling them in our programs. This role requires excellent communication, sales, and customer service skills, along with the ability to manage a high volume of calls and meet sales targets. You will utilize various tools and technologies to track account activity and optimize your schedule. Collaboration with internal teams is crucial for success. This position offers competitive compensation, including commission, and a comprehensive benefits package.

Requirements

• Typically 3 or more years of related experience
• Typically High School education, vocational training and/or on-the-job training
• Minimum two (2) years outside sales experience
• Ability to work with Dental Customers/Prospects
• Excellent communication, analytical, listening, and organizations skills
• Strong selling, customer service and negotiation skills
• Good telephone etiquette with the ability to call out to and answer a high volume of calls
• Ability to effectively answer inquiries and resolve disputes
• Self-starter and team player working in a remote environment
• Driven to meet and surpass goals/targets
• Can handle high volumes of calls
• Ability to multi-task
• Detail oriented
• Ability to prioritize daily tasks
• Excellent customer service skills
• Work independently with limited supervision in a remote work environment
• Able to learn applicable computer systems and software
• Proficient in Microsoft Office Product Suite
• Strong time management skills and the ability to prioritize work and meet deadlines
• Very good attention to detail and accuracy
• Customer service oriented and the ability to work with complex issues
• Ability to plan and arrange activities
• Very good interpersonal communication skills
• Very good written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in a team environment
• Ability to multi-task
• Ability to manage conflict
• Capacity to work effectively under pressure
• Establish productive working relationships at multiple levels within the organization

Responsibilities

• Build strong relationships and account ownership, acting as a trusted resource for marketing materials, training, and strategies to promote patient enrollments
• Connect with dental offices to create, promote and drive engagement for Dental Savings plans and other Henry Schein One Products
• Drive dental office participation in our Dental Savings Plans by enrolling dental accounts and converting them into actively producing participants. Use leads from various sources, including assigned accounts, inbound communication, and team collaboration, to drive enrollments
• Educate and guide dental office teams on available marketing materials and programs, offering follow-up training as needed to facilitate effective implementation
• Create detailed plans to facilitate the attainment of monthly sales targets
• Unearth new sales opportunities by networking with assigned clients through substantial and deliberate outbound communication activities
• Deliver high-quality customer service by providing professional, engaging, and knowledgeable support during all interactions with dental offices
• Update and maintain leads and opportunities in the CRM to accurately track account activity, maintain customer records, and identify sales opportunities
• Maintain minimum daily activity with clients and prospects that generates sales opportunities
• Work closely with DentalPlans.com customer success, services, and support teams to ensure clients receive expected value and utilize their solutions
• Actively participate in team collaboration, including call reviews and feedback sessions with managers, team leaders, and trainers, to ensure quality and consistency in communications
• Ensure all communications and data updates are timely, accurate, and in alignment with company processes and procedures
• Work remotely, utilizing provided technology and tools to participate in team meetings, individual check-ins with management, and ongoing communication
• Follow department guidelines and training materials to complete tasks efficiently and in compliance with company policies
• Perform additional duties as assigned by management, contributing to the overall success of the team and company objectives
• Demonstrate commitment to company core values by adhering to policies, maintaining professional conduct, and meeting established performance standards
• Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that complies with all Company policies and procedures including Worldwide Business Standards
• Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments

Preferred Qualifications

Bachelor’s degree preferred

Benefits

• Medical, Dental and Vision Coverage
• 401K Plan with Company Match
• Paid Time Off (PTO)
• Paid Parental Leave
• Short Term Disability
• Work Life Assistance Program
• Health Savings and Flexible Spending Accounts
• Education Benefits
• Worldwide Scholarship Program
• Volunteer Opportunities
• Competitive compensation
• Excellent benefits package!
• A great place to work with fantastic people
• A career in the healthcare technology industry, with the ability to grow and realize your full potential