Customer Advisor

Summary

Join our client's multicultural team as a Customer Advisor and make a real impact. Provide excellent customer support, maintain quality, and improve performance daily. This role involves engaging with customers via calls and emails, reviewing requests, making decisions, and processing them accordingly. Continuous improvement of customer satisfaction is key. The position offers a competitive salary, paid accommodation (or a higher salary without accommodation), meal allowance, private health insurance, and professional development opportunities. Work remotely in Portugal (Coimbra or south).

Requirements

• Have a high level of Dutch (written and oral) and fluent in English (B2)
• Have excellent verbal and writing skills coupled with a formal and diplomatic stance
• Are proactive, self-motivated, and a great team player

Responsibilities

• Engage with customers to provide guidance and knowledge of products and services by incoming calls or emails
• Review requests, make appropriate decisions, and process accordingly
• Work on continuous improvement for customer satisfaction

Preferred Qualifications

Having previous customer experience is a plus

Benefits

• Salary: 1050 gross/month (12 payments) plus paid accomodation and expenses (water, electricity, internet, cleaning services) or 1300 gross/month (12 payments) without accommodation
• Monthly meal allowance paid in voucher card (net)
• Private health insurance after 6 months
• Personal and career development programs and mentoring to develop skills
• Possibility to participate in a growing multicultural Project
• Work in a diverse environment with people from over 75 nationalities
• We promote inter-company mobility to work at any of our sites around the world