Customer Advisor

Summary

Join Sutherland's growing team and work on exciting projects for a global hospitality leader! As a representative, you will check hotel availability, advise on properties and packages, identify travel needs, manage bookings, expand the loyal guest network, and redirect guests as needed. This role requires excellent Italian and English communication skills (B2H/C1 level), previous customer service experience (advantageous), intermediate PC skills, and strong communication and interpersonal abilities. Sutherland offers long-term job security, additional health and life insurance, paid annual leave and breaks, food vouchers, and a clear career path.

Requirements

• Excellent verbal and written skills in Italian (B2H/C1 Level)
• Good verbal and written skills in English (B2H/C1 Level)
• Intermediate technical PC knowledge and ability to multitask
• Strong communication skills and ability to maintain good relationships with customers
• Positive attitude and great interpersonal skills, with a “can do” attitude
• Ability to present complex information in a simple and understandable way

Responsibilities

• Checking availability at our hotels around the world
• Providing advice on hotel properties, available rooms, and packages
• Identifying individual travel needs and preferences, offering the best solutions
• Managing hotel bookings, including making, changing, or cancelling reservations as needed
• Expanding our network of loyal guests and assisting members with their accounts
• Redirecting guests to other responsible departments as necessary

Preferred Qualifications

Previous experience in customer service is an advantage

Benefits

• Long-term job security with a permanent contract
• Additional health insurance and life insurance
• 21 days of paid annual leave
• 1.5 hours of paid breaks per day
• Food vouchers
• Clear career path within the company