Customer Experience Associate

Summary

Join our team as a remote Customer Experience Associate to deliver exceptional service to our customers. This part-time position requires availability to work an average of 15 hours per week, primarily evenings and weekends.

Requirements

• 2+ years experience in a customer service role
• Exceptional written and verbal communication skills
• Extensive knowledge of and experience with Clean Simple Eats products, Challenge, mobile app, and brand is preferred
• Ability to multitask, prioritize, and manage time effectively
• Strong problem-solving skills and attention to detail

Responsibilities

• Provide customers with personalized, accurate, timely, and empathetic support via email, live chat, and social media
• Go above and beyond to ensure customer satisfaction and promote loyalty, while maintaining a positive, professional, and friendly attitude at all times
• Collaborate with your team to resolve complex customer issues
• Maintain accurate and detailed documentation of customer interactions
• Stay up-to-date on our products, policies, and procedures to provide the best possible service
• Meet or exceed performance metrics, including response time, customer satisfaction, and first contact resolution rates

Benefits

• Paid time off
• 401(k) + Company match
• Free product allowance