Revivn is hiring a
Customer Experience Associate

Summary

Join Revivn as a full-time Customer Experience (CX) Associate to manage customer interactions, collaborate with the computer repair team, and contribute to the growth of our hardware resale business through eCommerce and wholesale channels.

Requirements

• Able to juggle multiple tasks and still catch the little things that matter
• Always thinking of ways to make things better and aren’t shy about sharing your ideas
• Consistently gets things done on time
• You’re comfortable using Slack, Gmail, and other online platforms to keep everyone in the loop
• You’ve got a positive, can-do attitude and love tackling challenges head-on
• You show up, deliver quality work, and can be counted on
• Curious about technology and eager to dive into new tools
• 1+ years of experience in customer service, support, or a related role, preference for B2C/D2C experience
• Strong communication skills, both verbal and written. Able to handle difficult situations with empathy and professionalism
• Proficient in Warehouse management software, Microsoft Office Suite, and customer support tools
• Bachelor’s degree preferred, but not required
• Ability to think critically and solve problems creatively
• Excellent organizational skills with the ability to manage multiple tasks and priorities simultaneously

Responsibilities

• Manage the entire customer experience lifecycle, from ticket creation to resolution, ensuring a seamless process
• Work closely with the team to make returns and exchanges run like clockwork, keeping customers happy
• Regularly update leadership on customer care tickets and any issues that pop up
• Collaborate with external vendors and eCommerce platforms to quickly resolve any hiccups
• Use our in-house Warehouse Management System to tackle customer exchanges and defective item claims efficiently
• Pull data from our inventory system to create reports and document everything in our software for easy access by partners
• Coordinate Inventory Control Activities (Weekly Cycle Counts of Floor Stock and Inventory Adjustments.)
• Review inventory adjustments and how they affect overall profitability