Huckberry is hiring a
Customer Experience Associate

Summary

The job is for a Customer Experience Associate at Huckberry, a men's lifestyle retailer. The role involves handling customer inquiries through various communication channels, problem-solving, and communicating with brand partners. It is a hybrid position with flexibility to work from home. The ideal candidate should be located in the Columbus area of Ohio, have empathy, emotional intelligence, and a reliable home internet connection.

Requirements

• Located and authorized to work in the state of Ohio (Columbus area preferred)
• You enjoy talking with people and building relationships
• You're able to empathize with customers in a genuine way that lets them know you care about their issues
• You’re able to make decisions and solve problems even when there may not be explicit guidelines on how to do so
• You have an ability to understand complex issues and explain them to others in beautifully simple terms
• You’re able to plan, organize, and prioritize work - this role wears many hats!
• You're curious and love diving deep into new products, brands, and systems to learn them inside and out
• A reliable home internet connection of at least 100mbps

Responsibilities

• Answering any and all questions related to Huckberry’s products, marketing, and editorial content via email, web chat, phone, or social media
• Owning the customer experience and working to exceed customer expectations
• Proactively looking for solutions to problems and proposing improvements
• Communicating with brand partners on behalf of Huckberry customers to facilitate resolutions

Preferred Qualifications

Bonus points if you have experience working in ZenDesk and Slack

Benefits

• Medical, Dental, Vision benefits
• 401(k) plan with 2% employer contribution
• Employer-sponsored Life and Long Term Disability Insurance
• Paid Vacation and Sick time accrual (peak season is a blackout period in Nov-Dec)
• Flexible WFH arrangements
• Generous employee discount on our site