Vyro is hiring a
Customer Experience Associate

Summary

Vyro is seeking an Associate Customer Experience professional to engage with customers, address inquiries, analyze feedback, and collaborate with various teams to enhance product offerings. Fresh graduates are welcome to apply.

Requirements

• Bachelor's degree in Computer Science or relevant fields (fresh graduates are encouraged to apply)
• Strong written and verbal communication skills
• Customer-centric mindset with a genuine desire to help customers
• Excellent problem-solving skills and the ability to think on your feet
• Ability to work effectively in a fast-paced, dynamic environment
• Proficiency in using various communication tools and software
• Strong organisational and time-management skills
• Team player with a positive attitude
• Empathy and active listening skills

Responsibilities

• Identify and Understand Customer Needs: Proactively engage with customers to identify their needs, concerns, and expectations
• Effective Communication: Respond to customer inquiries, concerns, and feedback through various communication channels
• Product Feedback Analysis: Gather, analyze, and interpret customer feedback on product ranges and new releases
• Report Preparation: Prepare regular reports summarizing customer feedback, trends, and areas for improvement
• Proactive Problem Solving: Take the initiative to resolve customer issues and challenges
• Customer Education: Educate customers on product features, benefits, and best practices
• Quality Assurance: Monitor and maintain high-quality interactions with customers
• Team Collaboration: Collaborate with other departments to share insights gained from customer interactions