Dental Intelligence is hiring a
Customer Facing Onboarding Specialist

Summary

The job is for a Product Installation Manager in a dental SaaS company. The role involves managing customer relationships, driving successful product implementation, defining customer needs, working with various teams, providing expert-level training, and overseeing the onboarding journey for customers.

Requirements

• Experience in customer support/service
• Ability to communicate in a friendly voice and tune interactions to different audiences
• Highly organized, prompt, and responsive with an owner’s mindset

Responsibilities

• Own and manage customer relationships from the point of sale through successful implementation
• Drive successful product implementation
• Help the customer define their needs and manage their timeline toward seeing value
• Work with sales, product, and support teams to ensure that each piece of the journey meets customer expectations
• Respond to customer emails, chats, and calls regarding implementation
• Complete video and phone calls to ensure that customers are supported during the onboarding process
• Be a Dental Intelligence expert and discuss or educate on any nuance of the product internally and externally
• Quickly pick up and disseminate any updates to the product, both to your customers and to your internal teams as needed

Preferred Qualifications

• Experience with Salesforce CRM
• Dental Industry experience
• Proficient in Confluence Cloud

Benefits

• Flexible Time Off + 10 paid holidays
• Competitive Medical, Dental & vision offerings, including free medical premiums for employees, with buy up plan options
• Company sponsored Life, Disability & AD&D
• Mental Health support programs, Cellphone & Gym membership Discounts
• 100% Paid Parental Leave
• 401K Retirement savings plan with company match up to 5.5% + unlimited access to financial advisors
• Tuition Reimbursement program
• Flexible work location for most roles (in-office, work-from-home, or hybrid)