BLACKCLOAK is hiring a
Onboarding Specialist

Summary

BlackCloak is hiring an Onboarding Specialist I for an entry-level, client-facing role. The position requires 1+ years of experience in Customer Success or IT help desk, preferably with executive level clients. The role involves supporting the Client Success team, assisting in onboardings, creating onboarding materials, and maintaining client interactions within BlackCloak's tools. The ideal candidate should have strong customer service skills, be able to work under pressure, and exhibit a passion for delivering outstanding experiences.

Requirements

1+ years of experience in a Customer Success or IT help desk role is a plus

Responsibilities

• Support the Client Success team to ensure individual, team, company and client success
• Assist in the scheduling of client onboardings
• Run client onboardings
• Assist in the creation of client onboarding materials and follow up activities
• Under the direction of the Client Success Lead, conduct periodic outreach to existing clients to ensure clients are utilizing the BlackCloak platform to its fullest extent
• Assist the CyberSecurity team with responding to customer inquiries and coordinating resources to meet those needs
• Participate in client follow-up and support sessions as needed
• Manage and record client interactions within the BlackCloak set of Client Success tools
• Contribute to client communications and education initiatives
• Maintain working knowledge of BlackCloak’s solutions, platform features and best practices
• Support external and internal customer-facing initiatives and events
• Work a 11am-8pmET shift
• Participate in on-call shifts for client support, including nights and weekends, or as needed

Preferred Qualifications

• Experience working with executive level clients is a plus
• 1+ years of relevant experience, preferably in areas such as cybersecurity, privacy, identity theft, fraud, data breach management, or risk and compliance is a plus
• CompTIA Security+ or similar security experience is a plus
• Privacy certification or similar privacy or identity theft experience a plus

Benefits

• 100% Remote
• 100% Paid Employee Medical Insurance Premium
• 401k match
• Company Equity
• PTO and Sick Leave
• Paid Holidays
• Multiple off-site events throughout the year
• In-home office stipend