Cloudbeds is hiring a
Customer Growth Manager

Summary

Join the leading platform redefining the concept of PMS for the hospitality industry as a Customer Growth Manager. As a dynamic and results-driven individual, your focus will be exclusively on upselling and cross-selling to existing customers through outbound and product-led growth initiatives.

Requirements

• Hospitality experience and/or education
• Proven track record of success in sales, with a focus on upselling or account management, preferably within the hospitality industry or software as a service (SaaS) sector
• Strong understanding of hospitality industry trends, challenges, and business operations
• Excellent communication, negotiation, and interpersonal skills
• Ability to build and maintain long-term relationships with clients
• Self-motivated, goal-oriented, and results-driven with a passion for exceeding targets
• Proficiency in CRM software (Salesforce) and Google Business Suite

Responsibilities

• Proactively identify upselling opportunities within the existing customer base through strategic account analysis and regular communication
• Develop and maintain strong relationships with key stakeholders and decision-makers
• Understand the unique needs and challenges of each customer and position additional software products or features that align with their business objectives
• Collaborate with the onboarding and product teams to ensure smooth implementation of upsold products
• Meet and exceed targets and revenue goals set by the customer growth management team
• Prepare and deliver persuasive sales presentations, proposals, and product demonstrations that are tailored to each customer's specific needs
• Keep abreast of industry trends, competitor activities, and market developments to identify new upselling opportunities and stay ahead of the curve

Benefits

• Open Paid Time Away policy
• Flexible working schedules
• Opportunity to travel and work remotely with great people