Customer Growth Manager

Summary

Join Immutable, a global technology company revolutionizing gaming on Ethereum, as a Customer Growth Manager for EMEA. In this key role, you will nurture and expand relationships with leading game studios, guiding them through onboarding, growth strategies, and long-term retention. You will be a strategic partner, identifying upsell opportunities, contributing to new growth products, and collaborating cross-functionally. Responsibilities include owning a portfolio of B2B customer relationships, maximizing customer retention and revenue, building tailored delivery plans, identifying new commercial opportunities, monitoring account health, and managing executive-level relationships. The ideal candidate possesses 3–6 years of experience in a high-performance environment, a proven track record of managing B2B relationships, and experience in account management or strategic partnerships within B2B SaaS or tech-enabled services. A passion for gaming and web3 is highly desirable.

Requirements

• 3–6 years of experience in a high-performance environment such as consulting, banking, or a fast-growing startup
• Proven track record of managing post-sale B2B relationships and owning or materially influencing revenue targets
• Direct experience in account management, customer success, or strategic partnerships—especially within B2B SaaS or tech-enabled services
• Demonstrated ability to solve complex and novel challenges in ambiguous environments
• Strong bias to action, moving quickly to create impact and drive meaningful value for customers
• Deep passion for gaming and a curiosity for web3—this role will interface closely with game teams and game loops
• Experience working with developers or technical product users; empathy for their needs is key
• Outstanding interpersonal and communication skills with executive stakeholders—comfortable operating async and live
• Experience using CRM tools (e.g. HubSpot, Salesforce) and making data-informed decisions

Responsibilities

• Own and grow a portfolio of B2B customer relationships post-sale, driving high-value adoption and long-term engagement
• Execute strategies to maximise customer retention and increase revenue via upsell and cross-sell of Immutable growth products
• Build tailored delivery plans with customers, coordinating with Delivery Leads and specialists to ensure timely and impactful execution
• Identify new commercial opportunities within accounts and proactively shape product iteration and go-to-market alignment
• Monitor account health and continuously optimise the customer journey to unlock lifetime value
• Manage executive-level relationships with a high degree of trust, especially during the first 3–12 months of onboarding
• Represent Immutable in strategic customer meetings and occasionally at events in-market

Preferred Qualifications

A passion for gaming and/or web3

Benefits

• We commit to paying globally competitive salaries and contributions & we share our products' success through Employee Stock Options
• We also support our US Employees with Medical and 401K Insurance
• Our flexible working model blends the best of both worlds: Sydney-based employees enjoy three days a week in our vibrant head office, while remote team members can work from home or utilise access to global office hubs via a WeWork All-Access pass
• We offer USD $500 WFH allowance to set up your home office and USD $600 per annum to put toward your internet and phone usage
• We offer up to USD $1,350 per annum for any classes, courses or events to support your growth and development
• Enjoy access to free online courses via Udemy
• Enjoy USD $800 per year to put toward your health and wellbeing
• Get 24/7 access to unlimited counselling for you and your family when you need it through our EAP Service
• Monthly subsidy and discounted rate with ClassPass, including a 1-year free membership to Breethe
• New parents receive 12 weeks of paid leave in our gender-neutral offer
• The birthing parent also gets an additional six weeks of leave for rest and recovery leading up to and after birth
• We also offer Miscarriage Leave and extra leave for IVF treatments
• Enjoy 2 additional paid annual leave days at the end of the year and a paid day off for your birthday