Customer Happiness Advisor

Summary

Join Naked Wines' Customer Happiness Team as a Customer Happiness Advisor and contribute to a positive customer experience in a fast-paced, innovative environment. Work remotely or in the UK head office, assisting customers via calls and emails with account management, order tracking, and wine information. The role demands strong problem-solving, empathy, and dedication to top-notch customer service. This is a temporary, full-time contract ending in December 2025, with potential for permanent positions. The company offers a competitive salary, comprehensive training, and various employee benefits.

Requirements

This is a temporary contract ending in December 2025 so we need people who thrive in a demanding environment and pick things up quickly

Responsibilities

• Answering calls and emails to help our customers make the most of their accounts, helping them track their deliveries and learn about our crowd-funded wines and winemakers
• We genuinely care about our customers (and each other), so an honest and empathic approach is a must
• We're an award-winning team, so you'll need to be dedicated to providing top-notch customer service and ready to go the extra mile for our customers
• Have fun whilst doing a fantastic job!

Preferred Qualifications

For those who really excel in the role, there will be permanent positions and contract extensions on offer

Benefits

• A competitive salary of £12.60/hour - we're very proud to be a Real Living Wage employer
• Comprehensive induction training to help you hit the ground running, including a crash course in our wines
• We have Wellbeing Champions and access to mindfulness resources including the Headspace app
• We like to surprise and delight you with lovely thoughtful gifts including Naked Wine and lots more