Enterprise Solutions Engineer

Summary

Join LaunchDarkly as a talented Sr. Solutions Engineer and become a trusted technical advisor to Enterprise prospects and customers. This critical role contributes to the company's Enterprise sales strategy by advising sales teams on acquiring new customers and expanding existing ones. The ideal candidate possesses expertise in multiple verticals, excels in active listening and solution building, and demonstrates profound technical expertise with a customer-centric focus. Responsibilities include serving as the technical lead in the sales process, translating complex requirements into actionable solutions, and conducting customer-facing presentations. You will also partner with account executives, build relationships with prospects, and act as a liaison between clients and internal teams. Maintaining deep product knowledge and leading technical responses to security questionnaires are also key aspects of this role.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field (or equivalent experience)
• 5+ years of experience in a solutions engineering, sales engineering, or systems architecture customer facing role
• Working knowledge of cloud platforms (e.g., AWS, Azure & Google Cloud)
• Experience leading & documenting proof of concepts and building technical & deal champions
• Experience with security and compliance frameworks PII, PCI, HIPAA
• Strong technical background in areas such as the SDLC, cloud architecture or DevOps
• Excellent communication and presentation skills

Responsibilities

• Serve as the technical lead in the sales process, with both prospects and customers, from discovery and demos to proof-of-concepts (PoCs) and partner with Customer Success & Professional Services to drive expansion
• Translate complex requirements into actionable technology solutions
• Conduct customer-facing presentations, demonstrations, and white-boarding sessions
• Partner with account executives to develop and present compelling technical proposals tailored to business and IT objectives
• Establish yourself as a trusted advisor with prospects by building credibility through meaningful engagement
• Build champions that will help us win deals on our timeline and at our price point
• Act as a liaison between the client and internal product/engineering teams to ensure feedback is incorporated into product development
• Maintain deep knowledge of company products, integrations, and industry trends within industry verticals
• Lead or support technical responses to security questionnaires and RFPs
• Travel as required to support customer meetings and industry events

Benefits

Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary