Inside Sales - Retention Specialist

Summary

Join ZipRecruiter, a leading online employment marketplace, as a Customer Retention Specialist and contribute to connecting people with their next great opportunity. You will be responsible for retaining customers by identifying the root causes of concerns and working as a trusted advisor to resolve them. This role focuses on minimizing revenue loss from canceled accounts and turning upset customers into loyal ones. You will handle customer cancellation requests, identify areas for improvement, and develop strategies for customer retention. The position offers a hybrid work environment and a competitive salary and benefits package.

Requirements

• 2-5 years of experience in Sales, Account Management, Customer Service, or Client Support
• Working knowledge of MS Office Suite (Word, Excel, and PPT)
• Ability to turn an upset customer into a loyal, satisfied customer by demonstrating a genuine tone and eagerness to help

Responsibilities

• Meets or exceeds established performance goals, including productivity and quality of activities
• Acts as a daily key contributor to the team Retention goal
• Minimizes revenue lost from canceled accounts
• Handles and processes all customer cancellation requests via phone and email
• Identifies areas of opportunity for optimizing results and improving customer satisfaction through effective discovery calls
• Develops strategies to resolve issues and retain customers
• Promotes ZipRecruiter site features and benefits (ZipHire, TrafficBoost, etc.)

Preferred Qualifications

Prior B2B experience preferred

Benefits

• Competitive salary
• Exceptional benefits package
• Flexible Vacation & Paid Time Off
• Employer-matched 401(k) plan