MyFitnessPal is hiring a
Customer Happiness Specialist

Summary

Join our growing Customer Happiness Team at MyFitnessPal. Provide customer support, troubleshoot issues, test features, and enjoy flexible work arrangements. Estimated salary: $38,528 - $60,000. Benefits include healthcare, parental planning, mental health benefits, annual performance bonus, a 401(k) plan and match, responsible time off, monthly wellness and technology allowances, and more.

Requirements

• 2-4 years in customer service
• Can work independently
• The ability to type 60+ words per minute
• Excellent writing skills
• Familiar with CRM systems (Zendesk, Salesforce, etc)
• Basic Computer/Tablet/Smart Phone Knowledge
• An extremely flexible schedule including weekend and evening availability
• The ability to learn on the fly and adapt to change
• A team-oriented, peer-positive attitude
• Dedication to customer satisfaction

Responsibilities

• Provide best in class customer support
• Follow outlined team workflows and learn basic troubleshooting
• Address tech support and other customer concerns via email (triaging as needed, by being familiar with current/known issues)
• Escalate trending issues to team to ensure technical issues are promptly resolved
• Aiming to average 80+ cases per 8 hour day
• Test features in development assigned via Beta channels (ice-cream) and provide feedback

Preferred Qualifications

Travel Requirement: Approximately 10% travel will be required for this position

Benefits

• Healthcare benefits
• Parental planning benefits
• Mental health benefits
• Annual performance bonus
• 401(k) plan and match
• Responsible time off
• Monthly wellness and technology allowances