Remote Screening Operations Specialist

Summary

The job description is for a Screening Operations Specialist at Wonolo, a US-based technology company that connects businesses with front-line workers. The role involves implementing screening requirements for the entire Wonolo community and working on product development for their web and mobile applications. The position is remote and open to candidates located anywhere in the Philippines.

Requirements

• You must be fluent in English and have great written and verbal communication
• You must work US time zone hours, 40 hours per week

Responsibilities

• Review Wonoloers' Immigration Compliance Form (ICF) and International Traffic in Arms Compliance (ITAR)
• Help monitor fill rate for all Customers requiring MVR, ICF, Drug Screening, and custom screening BGC requirements
• Work alongside Program Leads and Team Leaders on Trust Ops to help implement, test and/or pilot, new custom screening workflows and processes
• Monitor the progress, deny, suspend, or certify Wonoloers who submits for pre-job screening badges
• Submit requests to our vendors such as Evident and Yardstik to initiate appropriate pre-job screening requirements
• Execute sending comms to assist worker go through the funnel process to avoid worker churning
• Become an expert user of our system
• Work virtually through our support platform. Deliver a customer support experience that is both amicable and professional through interactions via text, call, and email with our users (if needed)

Benefits

• The opportunity for growth in a mission-driven and well-funded start-up
• Health insurance for the principal member including dental and vision
• Company laptop
• Paid time off, Holiday pay, and Unpaid time off
• Access to continued learning, unlimited access to Udemy for Business sponsored by Wonolo
• Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and well-being courses
• Ability to work from anywhere in the Philippines (no more commutes!)
• Team outings, happy hours, company off-sites, and more!