Customer Happiness Team Agent

Summary

Join Naked Wines' Customer Happiness Team as a Seasonal Agent! This remote position (KS, CA, or CO) runs from September 2025 to February 2026, offering a $18.81/hour wage, monthly bonuses, and a $50 wine allowance. You'll handle customer inquiries via phone, email, and chat, aiming for 64 interactions per shift and 90%+ 5-star ratings. The role demands exceptional communication, problem-solving skills, and a passion for helping people. Successful candidates will be comfortable with technology and a fast-paced environment, possessing prior call center experience. Benefits include fully remote work, performance bonuses, sick time, and a monthly wine allowance.

Requirements

• Have exceptional verbal and written communication skills
• A natural instinct to help people and go above and beyond
• Feel good about yourself when you can turn someone’s day around
• Are open to change and to new or evolving processes in a fast-moving environment
• Cringe whenever you witness bad customer service
• Comfort with technology, multitasking, and fast-paced work
• Have experience in a call center-like environment
• Already love wine or are interested in learning more about it
• Are smart but humble
• Must be 21 years of age or older (we’re in the wine business after all)
• Must be able to take phone calls from customers while working remotely
• Previous customer service experience, preferably from a call center-like environment
• Must be eligible on your own to work in the US to qualify. An employer-sponsored work visa is not currently available for this role
• Must be able to work either a Tuesday-Saturday shift or Sunday-Thursday- 8-5 PST on weekends and 9-6 PST on weekdays
• You live in KS, CA or CO (for payroll tax purposes)

Responsibilities

• Keep up with a fast-paced contact center. (Goal- 64 interactions per shift)
• Maintain 90% or higher 5-star customer ratings
• Help customers through written and verbal communication channels such as email, phone, and live chat
• Turn tricky situations into great experiences
• Be reliable and consistently show up for your shift on time and give it your all
• Love being on the phone and computer most of the day

Benefits

• $18.81/hour
• Fully remote position, we provide all the equipment
• Up to $280/month in performance bonuses
• 48 hours of sick time
• Wine allowance - $50 a month towards your Nakedwines.com account
• Friendly, supportive, and trustworthy coworkers who will quickly become your friends!