Customer Implementation Consultant

Summary

Join Deputy, a global SaaS remote-first workforce management company, as a Customer Implementation Consultant. You will be part of the Delivery Services team, delivering tailored workforce management solutions to major brands. Leverage your technical background to develop solutions, own the delivery lifecycle, and build strong customer relationships. Collaborate with engineers and architects, support internal initiatives, and drive process improvements. The ideal candidate possesses strong technical acumen, excels in managing large datasets, and is an excellent communicator. Customer focus, organization, and problem-solving skills are essential. This role offers opportunities for professional growth and impact.

Requirements

• 3+ Years of professional experience in delivery, implementation, or project management
• Proven ability to understand, define, and document deliverables, including but not limited to: requirements specifications, gap analysis, use case scenarios, acceptance testing, process maps, and data flow diagrams
• Must have strong understanding of and experience with implementation cycles for both internally and externally managed initiatives
• History of establishing and meeting work schedules with limited time frames and under tight deadlines
• Ability to understand and relate to both technical and non-technical project team members
• Experience with enterprise SaaS applications
• Strong independent judgement and customer service abilities
• Excellent organisational, documentation, and prioritisation capabilities
• Proven skills in decision-making, analytical and problem-solving

Responsibilities

• Manage the end-to-end delivery and implementation of complex projects for Deputy’s enterprise customers
• Act as a trusted advisor to customers by providing best practices and identifying areas of opportunity throughout the implementation process
• Validate customer requirements discovered in the sales process through technical workshops and informational sessions with operational stakeholders
• Define and communicate project plans with clearly defined timelines and deliverables
• Collaborate with Solutions Architects to design custom solutions as needed to fulfill customer requirements
• Engage CX Engineers and delivery partners to develop and deliver custom work in line with customer’s requirements and project timelines
• Interpret and map customer’s business structure to the Deputy platform, optimizing for ease of use and performance
• Proactively communicate with internal and external stakeholders regarding status updates, risks, and overall project health
• Take a train-the-trainer approach, equipping customer with training sessions and materials to insure continued success
• Collaborate with Support and Success teams to document the configuration, custom solutions, and key stakeholders from the account, insuring a smooth transition from Implementation into longer-term support

Benefits

• Ownership in the company via Share Options
• Paternity/Maternity Leave Policies
• Flexible Remote-First Work Policy
• Company wide Development & Coaching
• Hackathons
• Awards - "Your Time to Shine & Celebrate Success"
• Social Events & variety of social clubs (Books, LGBT, Games, Sports)
• Mental Health Support
• Munch & Learns