Customer Innovation Engineer

Summary

Join WalkMe as a Customer Innovation Engineer and contribute to the development and maintenance of Digital Adoption Platform (DAP) solutions. You will support the full development life cycle using a DevOps approach, design solutions based on customer requirements, and write well-designed, testable code. Responsibilities include integrating software components, developing verification plans, documenting functionality, deploying solutions, and evaluating user feedback. You will need a BS or MS in computer science or a related field, along with relevant experience in application software technologies and agile DevOps environments. Preferred qualifications include experience with WalkMe products and TOGAF training. WalkMe offers a supportive culture, flexible work arrangements, professional development opportunities, and comprehensive health care coverage.

Requirements

• BS or above, Master’s degree is preferred; major in computer science or related engineering fields; 3 years or above with relevant work experience
• Knowledge of Digital Adoption Platform (DAP) software. Skills and experience as business analyst with working acumen for various business processes
• 2 years of experience using application software technologies and techniques (integration, orchestration, automation, data services) in an agile DevOps environment
• Experience using visual or no-code development tools as part of your toolkit. Relational database experience
• Ability to work with limited guidance in a team environment
• Expert knowledge of object oriented programming

Responsibilities

• Support full development life cycle using a DevOps approach with a product mindset
• Demonstrate good judgment in selecting the appropriate methods and techniques for obtaining a solution
• Use field, customer, sales, and internal product requirements to design solutions as part of an agile team
• Develop flowcharts, layouts, and documentation to capture requirements and solutions
• Write well-designed and testable code following best practice agile principles while considering operational feasibility and sustainability of the solution
• Integrate software components into a fully functional DAP Solution
• Develop solution verification plans and quality assurance procedures
• Document and maintain solution functionality (troubleshoot, debug and upgrade) following a continuous improvement methodology
• Responsible for the upkeep of accelerator data describing the accelerator functionality and delivery communication for all supported functions
• Deploy solutions and evaluate user feedback
• Comply with project plans and industry standards. Ensure solutions are updated with the latest target platform features

Preferred Qualifications

• 1+ years of experience building with WalkMe Products
• TOGAF training or experience

Benefits

• Flexible Work Arrangements: We offer remote/hybrid and flexible hours to help manage work commitments and personal life effectively
• Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community
• Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering
• Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance