Customer Engineer

Summary

Join Pythian, a multinational company specializing in strategic database and analytics services, as a UK-based remote Customer Engineer. In this role, you will act as a strategic advisor to clients, understanding their business goals to develop best-in-class solutions. You will engage with customer organizations, overseeing holistic solutions from a business and technical perspective. Responsibilities include leading technical needs identification, creating customer-specific solutions, cultivating key relationships with senior IT executives, and maintaining technical certifications. You will also contribute to the development of new offerings and actively participate in customer projects. This position requires proven experience as a Data Architect or Cloud Solutions Architect, excellent knowledge of data management, and strong understanding of cloud architectures (GCP, Azure, AWS).

Requirements

• Proven experience as a Data Architect or Cloud Solutions Architect
• Excellent knowledge of the business of Data management & Data lifecycle
• A strong understanding and experience with Cloud architectures specifically: Google Cloud Platform (GCP), Microsoft Azure or Amazon Web Services (AWS) with a focus on the data services
• In-depth knowledge of popular database and data warehouse technologies from Microsoft, Amazon and/or Google (Big Data & Conventional RDBMS), Microsoft Azure SQL Data Warehouse, Teradata, Redshift, BigQuery, Snowflake etc
• Good understanding of conventional databases (Oracle, SQL Server, MySQL, Postgres, etc.)
• Experience moving data to cloud and designing cloud based data warehouses/architectures
• Writing or spec’ing out data pipelines
• Knowledge of cloud based ingestion and transformation tools
• Prior experience in a technical sales environment

Responsibilities

• Engaging with assigned or targeted customer organizations
• Understanding customer business and establishing technical and business credibility with clients providing the ability to cultivate relationships and envision creative sales and solution strategies that generate additional revenue
• Overseeing holistic solutions from both business and technical perspective taking into account all realities and constraints such as costs, contract terms, business conditions and the technical environment of the client
• Organizing and leading technical customer needs identification and scoping calls including ensuring participation of relevant technology resources and drives the EAD process to create a viable, competitive and timely solution
• Leading the creation of customer specific services and technology solutions to include coordinating a team of delivery and project management resources, integrating partner technology and teams and owns the production of the client facing statement of work
• Creating and cultivating key trusted-advisor relationships with senior level IT executives demonstrating an understanding of key business challenges within customer markets and how company technology-enabled business solutions can address those needs
• Owning the technical, services and architecture agenda for named customers and drive the account innovation component for key customer engagements
• Maintaining and continually adding individual partner technical certifications and support the achievement of corporate specializations and program inclusions
• Providing recommendations to the offering organization on new offerings, upgrades/augmentation to enhance corporate competency in meeting the needs of customers
• Actively participating in customer project kick-offs, architecture sessions, key status meetings, milestone reviews and project closeouts
• Act as a point of technical consultation and escalation for both client and partner contacts

Preferred Qualifications

• Consulting experience & Management experience would be nice to have
• A certification such as Google Cloud Professional Cloud Architect, Google Professional Data Engineer or related AWS Certified Solutions Architect / Big Data or Microsoft Azure Architect would also be great

Benefits

• Competitive total rewards package
• Flexibly work remotely from your home, there’s no daily travel requirement to an office!
• Collaborate with some of the best and brightest in the industry!
• Hone your skills or learn new ones with our substantial training allowance; participate in professional development days, attend training, become certified, whatever you like!
• We give you all the equipment you need to work from home including a laptop with your choice of OS, and an annual budget to personalize your work environment!
• You will have an annual wellness budget to make yourself a priority (use it on gym memberships, massages, fitness and more)
• Additionally, you will receive a generous amount of paid vacation and sick days, as well as a day off to volunteer for your favorite charity