Customer Invoicing Specialist

Summary

Join EquipmentShare as a Customer Invoicing Specialist and contribute to transforming the construction industry. This fully remote position involves managing customer invoicing, primarily for large accounts, utilizing online portals. You will collaborate with credit offices on collections, resolve billing disputes, and act as a liaison between customers and internal teams. The role requires strong negotiation, communication, and reconciliation skills. You will also develop invoicing processes and maintain detailed tracking systems. EquipmentShare offers competitive compensation and benefits, including full medical coverage, generous PTO, 401k matching, and professional development opportunities.

Requirements

• Basic math skills and Microsoft Office computer skills required
• Ability to complete more complex account reconciliations required
• Strong verbal and written communication skills required
• Detail oriented and work accurately and consistently with a sense of urgency
• High School Diploma or Equivalent Education or Experience required
• At least 2 years of Customer Invoicing, Accounts Receivable and Collection experience
• Must be able to sit for prolonged periods at a desk and work on a computer

Responsibilities

• Demonstrate effective negotiation techniques with customers
• Respond appropriately to rate pushback, discounts appropriately and stands ground when needed
• Strive to exceed the expectations of external and internal customers
• In conjunction with company interests, act with the customer’s interest in mind
• Establishes effective, long term relationships with customers
• Reconcile internal and external systems to ensure all outstanding invoices have been submitted to the customer
• Responsible for invoicing/e-invoicing of customers and processing of invoices through various accounting systems and external websites
• Act as main focal point for all new customer requested specialized invoicing and developing of processes and procedures
• Assist in AR collections
• Prepare detailed tracking system to track purchase order values, invoiced amounts and remaining available values
• Research and understand customer policies and procedures with respect to billing processes
• Create cash application files for internal Cash Group based on customer received remittance notifications
• Meet established goals and objectives as determined by department management
• Other duties assigned as needed

Preferred Qualifications

• Intermediate excel skills required; advanced preferred
• Oil and gas billing experience will be strongly preferred

Benefits

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities