Customer Marketing Specialist

Summary

Join InvoiceCloud as a Customer Marketing Specialist for a 16-week contract covering paternity leave! In this customer-centric role, you will support new biller marketing activities, working with clients to promote online billing and payment services. You will connect with new clients, conduct training, create marketing content, and drive client behavior to promote online billing adoption. Excellent communication and problem-solving skills are essential, along with experience in marketing and knowledge of Adobe products and Salesforce. The role involves a combination of phone calls, presentations, and written communication. Base salary is $80,000-$85,000 USD, plus potential bonus or commission.

Requirements

• Must enjoy working directly with customers through telephone, PowerPoint, zoom, and email mediums
• Excellent computer skills
• Problem solving skills and high attention to detail
• Tech savvy and interested in learning new tools and programs to support the business
• Good visual and content design ability
• Highly developed verbal and written communication skills
• Ability to thrive in a fast paced environment and work collaboratively across departments – a team player
• Ability to build successful relationships and influence customer behavior
• Sense of urgency
• Bachelor’s degree
• At least 3 years’ experience in marketing/marketing communications (e-payments/SaaS a plus)
• Knowledge of Adobe products (Acrobat, InDesign, Photoshop and Illustrator)
• Practical experience communicating with customers
• Proficiency in MS Word, Excel, and PowerPoint, Salesforce

Responsibilities

• Connect with new clients ready for marketing
• Based on tiering structure, contact new clients and work with them to promote EBPP to their customers
• Conduct zoom training on online payment adoption best practices
• Creating content that helps support billers with online payment messaging to their customers
• Drive client behavior to promote online billing and payment adoption by payers
• Maintain a knowledge of InvoiceCloud services (pay anywhere, anytime – online, mobile, POS, bank sites) with the ability to articulate value proposition and product advantages
• Create marketing material specifically for VIP billers – upon request
• Ensure that client marketing activities are entered in various systems, like Salesforce
• Liaison with external vendors that house our marketing assets, QR codes, design vendors, and more

Benefits

• Base salary is one component of total compensation
• Employees may also be eligible for an annual bonus or commission
• Some roles may also be eligible for overtime pay