TopCashback UK is hiring a
Customer Journey Specialist

Summary

The job description outlines a role at TopCashback that involves resolving issues related to cashback for members, requiring relationship building, negotiation, problem-solving, trend spotting, time management, clear communication, and basic knowledge of Microsoft Excel. The role is based in the Stafford office with remote work options, operates from 9am-5.30pm Monday – Friday, offers a salary of £24,940.50, and provides full training.

Requirements

• Relationship Building & Negotiation skills - creating and maintaining relationships both via email and face to face
• Problem Solver - have a logical approach to problem solving
• Spotting Trends - delving into the information available and highlighting where trends are forming
• Time Management Skills - after training you will be required to manage your own workloads, so ability to prioritise is key
• Clear Communicator - you'll be providing information to other members of the team to enable them to advise our members with up to date information
• Microsoft Excel – full training can be provided, though basic knowledge is beneficial

Responsibilities

Resolving issues related to cashback for members

Benefits

Full Training provided