Pactum AI is hiring a
Operations Support Specialist

Summary

The job is for an Operations Support Specialist in a start-up called Pactum. The role involves supporting the end users of their automated negotiation product, collaborating with various teams, and ensuring the success of negotiations. This is a part-time position for a shorter duration.

Requirements

Strongly fluent in English

Responsibilities

• Work closely with the Implementation team and the Lead Negotiation Success Manager to deliver the best possible negotiation project in the world
• Collaborate with the Program Manager Project Team during the live phase, jointly responsible for delivering client and Pactum value through automated negotiations
• Support the users of our product with a customer-centric mindset by helping them to address issues and challenges
• Drive the success of negotiations through calling, emailing, chats
• Edit configuration of all existing automation elements in Pactum to ensure optimal automated processes by collaborating with the Lead Negotiation Success team
• Help the users of our product to achieve agreements in our software and use our software
• Make decisions on how to most efficiently deliver high-quality support during full-roll-out
• Participate in analyzing the project results and suggest future improvements
• Ensure we achieve our KPIs, OKRs, and Strategic Initiatives on Company and Team levels

Preferred Qualifications

• Customer-facing experience preferred
• Experience in a fast-paced, customer-centric environment
• Ease and comfort in speaking on the phone
• Experience in outbound sales, call center, or cold calling preferred but not required
• Startup experience preferred but not required
• Experience using a CRM preferred, or ability to pick up new technology quickly
• Comfortable communicating new ideas for process improvements, curious nature, seeking information and answers
• Experience working in translation preferred but not required
• Are comfortable working in hours between 2-11 pm EEST

Benefits

• We offer unlimited PTO and flexible working hours
• Our investor backing underscores our stability and fast-paced growth
• We champion a culture that's collaborative, innovative, and inclusive. Every voice is heard, every idea valued, and every team member plays an integral role in our journey